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Wins920's avatar
Wins920
Explorer | Level 3
2 years ago

Change from yearly to monthly plan ASAP

Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat,...
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Wins920's avatar
Wins920
Explorer | Level 3

Thanks! Oh, I think I upgraded my plan several years ago, like 2016?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

According to your payments page, when was the last payment taken out for the annual subscription?

  • Wins920's avatar
    Wins920
    Explorer | Level 3
    2 years ago

    I should have had one taken out earlier this week for my annual renewal but didn't because my card expired.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Are you able to change the billing period by following these steps?

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