You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Cecilious's avatar
Cecilious
New member | Level 2
2 years ago

Change credit card informations

Hello I have trouble to change my credit card informations.

How can I fix it ?


Thanks in advance.


Regards

  • Walter's avatar
    Walter
    2 years ago

    In that case, you'll just need to upgrade to the plan you like anew Walter 

     

    You can do it from our plans page directly.

     

    I hope this helps!

  • Cecilious's avatar
    Cecilious
    New member | Level 2

    More info : I can't change anything and it said "Contact support"

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hi there Cecilious, sorry to hear about this.

       

      Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

       

      Also, what plan are you on at the moment?

       

      Keep us posted!

      • Cecilious's avatar
        Cecilious
        New member | Level 2

        I had a 2Tb plan but I was late to pay the bill and now I have no plan or at least the basic plan.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!