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Forum Discussion
Can't update billing information, I get an error message
My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "This...
Hi, thank you for getting back to me. I tried using the mobile network on my phone also and the same thing happens. I'm not using a VPN or proxy, I have an antivirus program only (on m laptop)
Jay
Dropbox Staff
Dropbox StaffIt does still sound like there's an issue with connecting to the specific Dropbox page for payments.
Could you try using a different computer network entirely (not via your mobile device) to see if you're able to upgrade your account?
I've tried two different networks over the weekend and I get the same error.
Also, I tried to pay with PayPal with my card linked to it instead, and this time I just get a message saying "Something went wrong" and it resets me to the same page.
I need a dropbox account for work. Is there a way to get this fixed soon?
- Nancy
Hey Neda_Ivanova, sorry for jumping in.
I’ve just logged a ticket for you, so that we can take a closer look into this.
Please reply back to me, when possible.
Hi, yeas please check this as soon as possible, please.
