You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
kle081
3 years agoNew member | Level 2
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Hannah
Dropbox Staff
Hey dave023, sorry to hear about this.
Have you or your old employer reached out to our support team about this?
If you have the billing info of the charge, you can open a private browsing/incognito window, go to this page, and submit a help request, to get assisted by our support team directly.
Polly Joh
2 years agoNew member | Level 2
Like so many others I can't access my old business email and need to cancel subscription. Please help!
- Megan2 years agoDropbox Staff
Hi Polly Joh, let's jump right into this!
Can I reach out via email, in order for us to have a closer look into this?
Keep me posted!
- Pert2 years agoExplorer | Level 4
Hello, I have no idea where to post this. However, I don't know what else to do. I have an alternate account with Dropbox that I created long ago, and I no longer have access to the email account I used to create it. There is no way to recover it as I don't remember the information to do so. I have a dropbox subscription with this account and I urgently need to cancel it.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!