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6ugtyug

Explorer | Level 3

2 years ago

Cannot delete my account as I'm getting an error 500 page

I tried many times but still failed to delete my account. Whenever I tried, it led me to an error 500 page.

Account Settings

Create or delete account

6ugtyug

Explorer | Level 3

2 years ago

Hi Walter,

I cleared my browser's cache and am still experiencing the same problem after I chose the reason for closing my account and typing my password to confirm my wish to close it. Here's the screenshot of the error page:

Hannah

Dropbox Staff

2 years ago

Thanks for trying, 6ugtyug.

Can we send you an email, to see how we can go about this?

6ugtyug
Explorer | Level 3
2 years ago
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Of course, thanks.
- Walter
  Dropbox Staff
  2 years ago
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  Thanks for your cooperation 6ugtyug - you've got
  
  Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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Whenever I tried, it led me to an error 500 page. ","body@stringLength":"114","rawBody":"

I tried many times but still failed to delete my account. Whenever I tried, it led me to an error 500 page.

","kudosSumWeight":0,"postTime":"2023-12-19T17:16:31.267-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Create or delete account","text":"Create or delete account","time":"2019-05-29T05:01:56.796-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:738209_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":717},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:738209":{"__typename":"Conversation","id":"conversation:738209","solved":false,"topic":{"__ref":"ForumTopicMessage:message:738209"},"lastPostingActivityTime":"2023-12-20T16:42:17.461-08:00","lastPostTime":"2023-12-20T16:42:17.461-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:738209":{"__typename":"ModerationData","id":"moderation_data:738209","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:738209_2":{"__typename":"Revision","id":"revision:738209_2","lastEditTime":"2023-12-19T17:53:03.334-08:00"},"ForumReplyMessage:message:738263":{"__typename":"ForumReplyMessage","id":"message:738263","conversation":{"__ref":"Conversation:conversation:738209"},"author":{"__ref":"User:user:696151"},"revisionNum":1,"uid":738263,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Cannot delete my account as I'm getting an error 500 page","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:738263"},"parent":{"__ref":"ForumReplyMessage:message:738218"},"body":"

Thanks for trying, 6ugtyug.

Can we send you an email, to see how we can go about this?

","body@stringLength":"409","rawBody":"

Thanks for trying, .

Can we send you an email, to see how we can go about this?

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Hi Walter,

","body@stringLength":"683","rawBody":"

Hi Walter,

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Cannot delete my account as I'm getting an error 500 page","moderationData":{"__ref":"ModerationData:moderation_data:738433"},"body":"

Of course, thanks.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"20","kudosSumWeight":0,"postTime":"2023-12-20T12:26:58.204-08:00","lastPublishTime":"2023-12-20T12:26:58.204-08:00","metrics":{"__typename":"MessageMetrics","views":611},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:738209/message:738433","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDczODQ2Miw3Mzg0NjI","node":{"__ref":"ForumReplyMessage:message:738462"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"25","rawBody":"

Of course, thanks.

Thanks for your cooperation 6ugtyug - you've got $\":envelope:\"$

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"168","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-12-20T16:42:17.461-08:00","lastPublishTime":"2023-12-20T16:42:17.461-08:00","metrics":{"__typename":"MessageMetrics","views":597},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:738209/message:738462","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"666","rawBody":"

Thanks for your cooperation - you've got

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:738462_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1741624997000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1741624997000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:738433_1":{"__typename":"Revision","id":"revision:738433_1","lastEditTime":"2023-12-20T12:26:58.204-08:00"},"Revision:revision:738462_1":{"__typename":"Revision","id":"revision:738462_1","lastEditTime":"2023-12-20T16:42:17.461-08:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001018","messageSubject":"cannot-delete-my-account-as-im-getting-an-error-500-page","messageId":"738209","replyId":"738263"},"buildId":"k2ra3WbQxEm0ebgjo41Oz","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}