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Forum Discussion
Cancelling a free trial
Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial pe...
Hi wondering if anyone can possibly help as I can’t contact support, I chose a trial option for 30 days to send important files to someone, now iv come to cancel and it doesn’t register the fact iv chose the free trial but my bank does when I had to verify it was me choosing to get drop box, very weird, seems immoral to not be able to cancel, thanks in advance
his is the third time I've received a message that my Business trial subscription is about to expire, with a request to order a continuation. However, I can't find a trial subscription that runs for me anywhere. I know that dropbox automatically charges for a continuation if not cancelled. what else can i do, i want to stay with basic
- Megan
Dropbox Staff
Hi bif & R3alKrafty , I'd be happy to help with this!
As a first step, can you please let me know what your account's plan tab is showing?
Also, did you start your trial directly through Dropbox, or within Apple/Google Store? Is it possible that you have two Dropbox accounts, by any chance?
Let me know more!
- Hi it says I’m basic with zero option to cancel anything, I only have 1 Dropbox but I had to verify and confirm with a check on my bank for the subscription, it’s very weird, was all done online
- Megan
Hi @R3alKrafty, do you happen to have any transactions or proof of the trial starting?
I'm asking, because we can switch to email, so you can then provide me that, in order to possibly locate the account.
