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Forum Discussion

Eva1975's avatar
Eva1975
Explorer | Level 3
2 years ago

Cancelling a free trial

Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial pe...
Billing
cancellations
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Eva1975's avatar
Eva1975
Explorer | Level 3

I signed up through the website. The insrtuctions said for the website that I can manage my plan in the settings but there it said that I have a basic plan and there was no button to manage anything.  I have sent a registered letter finally through regular mail to cancel the free trial. 

 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Éva! Hope you're doing great.

 

If you're seeing a free Basic plan here, can you please double check whether you have a second email address that could be linked to the Dropbox account that was upgraded?

 

Also, if you've received charges from Dropbox in your bank statement, please check if there's a 12-digit transaction ID there, as well. In case there is, you can insert it here to find more details about the account in question.

 

Let me know what you find!

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