You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JNS0706's avatar
JNS0706
New member | Level 2
2 months ago

Cancel subscription from old email address, that I no longer have access to.

I have an old premium subscription account that is set up under an email address from a previous employer. I no longer have access to this email account, but would like to cancel this account I am ch...
Billing
cancellations
Plans
  • Rich's avatar
    Rich
    2 months ago

     

JNS0706's avatar
JNS0706
New member | Level 2

I have tried this multiple times and it did not work.

JNS0706's avatar
JNS0706
New member | Level 2
2 months ago

Once I open the link in an incognito tab, it prompts me to the help center or community which doesn't resolve the issue.

 

Also attempted to search for my invoice using billing ID, CC last 4 digits and expiration date and that doesn't work either. 

This is ridiculous.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago

     

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