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xkouki's avatar
xkouki
New member | Level 2
6 months ago

Can I cancel my plan using the mobile app?

I was part of an organization and no longer have access to the email. I have a current subscription and I'm looking to cancel it via website but don't have access to the email anymore.    Fortuna...
Billing
cancellations
xkouki's avatar
xkouki
New member | Level 2
6 months ago
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Megan I've already submitted a ticket. But through the email I don't have access to. I put my personal email in the memo so I hope they email that one. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago
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Hey xkouki, you'll actually need to use an email address you can access, in order to receive a response from our team.

 

You'll need to follow these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

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I have a current subscription and I'm looking to cancel it via website but don't have access to the email anymore.  \n   \n Fortuna...","body@stringLength":"424","rawBody":"

I was part of an organization and no longer have access to the email. I have a current subscription and I'm looking to cancel it via website but don't have access to the email anymore. 

\n

 

\n

Fortunately, I'm still logged in to the account on my phone. How do I cancel my subscription from my mobile device. I have no way to get access to that email anymore. 

\n

 

\n

Please help

","kudosSumWeight":0,"postTime":"2024-10-25T13:42:57.720-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:803381_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":286},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:803381":{"__typename":"Conversation","id":"conversation:803381","solved":false,"topic":{"__ref":"ForumTopicMessage:message:803381"},"lastPostingActivityTime":"2024-10-28T06:49:50.673-07:00","lastPostTime":"2024-10-28T06:49:50.673-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:803381":{"__typename":"ModerationData","id":"moderation_data:803381","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:803381_2":{"__typename":"Revision","id":"revision:803381_2","lastEditTime":"2024-10-25T14:04:43.826-07:00"},"ForumReplyMessage:message:803682":{"__typename":"ForumReplyMessage","id":"message:803682","conversation":{"__ref":"Conversation:conversation:803381"},"author":{"__ref":"User:user:696151"},"revisionNum":1,"uid":803682,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Can I cancel my plan using the mobile app?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:803682"},"parent":{"__ref":"ForumReplyMessage:message:803398"},"body":"

Hey xkouki, you'll actually need to use an email address you can access, in order to receive a response from our team.

\n

 

\n

You'll need to follow these steps:

\n

 

\n
    \n
  1. Open a private browsing/incognito window and go to this page.
    2. \n
  2. In the \"I want to look up information related to\" section, choose \"other\" and type in an email address you can access.
    3. \n
  3. Fill out the rest of the form.
    4. \n
  4. Click \"submit\".
    5. \n
","body@stringLength":"871","rawBody":"

Hey , you'll actually need to use an email address you can access, in order to receive a response from our team.

\n

 

\n

You'll need to follow these steps:

\n

 

\n
    \n
  1. Open a private browsing/incognito window and go to this page.
    2. \n
  2. In the \"I want to look up information related to\" section, choose \"other\" and type in an email address you can access.
    3. \n
  3. Fill out the rest of the form.
    4. \n
  4. Click \"submit\".
    5. \n
","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-28T06:49:50.673-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:803682_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":138},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215652":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215652","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Megan I've already submitted a ticket. But through the email I don't have access to. I put my personal email in the memo so I hope they email that one. 

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 I've already submitted a ticket. But through the email I don't have access to. I put my personal email in the memo so I hope they email that one. 

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