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Forum Discussion
Frozen upload screen when using my mobile.
On Samsung Android phone, when selecting a picture, "Share with Dropbox" with Add, the next screen that does the actual upload is frozen and will not upload. Why is it frozen? I think the only to fix this is to cycle power on the phone. Sometimes the upload works, sometimes not
How else can I free up this screen?
Thanks, Steve
Yes, that did clear it up once. But I think it has happened since. Lets put this issue on pause to see if it happens again.
Steve
- Megan
Dropbox Staff
Hey there, sgoldberg, let's jump right into this!
As a first step, could you clarify the OS you're using, along with the Dropbox version, please?
If you could also attach a screenshot of the screen that you see as frozen, that'd be great.
Do you notice the same behavior, if you access the Dropbox mobile app, and click the + icon, in order to upload your file that way?
Keep me posted, and we'll take it from there!
HI Megan,
The issue is on my Android phone, Samsung Galaxy S23. Android version 13.
I am not on a Windows / MAC PC when this happens.
I get to this point by browsing my picture Gallery, select a picture, press "share" icon, select DropBox icon, press "Add to DropBox". This is the screen that is frozen.
However, I can go the DropBox app on the phone and upload the file there successfully.
Do you need any other information?
Thanks,Steve
