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Forum Discussion

Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Can’t cancel subscription since my email is deleted.

Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey LozT, sorry to hear about this.

 

I can see that Megan replied to your original post about this issue last Tuesday.

 

I moved this post under it for easy access, can you please take a look at her reply?

 

Thanks.

LozT's avatar
LozT
Explorer | Level 3
12 months ago

I have done this 3 times and nothing. If I am not logged in how do they respond to me if the email address does not exist. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey LozT, if you follow the steps I provided above, you should be able to contact our Support team directly. 

     

    Also, you can use a current email address that you need to be contacted to, that way you can receive our emails. 

     

    If you have any questions, let me know! 

    • LozT's avatar
      LozT
      Explorer | Level 3
      12 months ago

      I followed those steps twice and still no replies. I got charged the fee again yesterday

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        I'm really sorry to hear about this, LozT.

         

        Can you give us the ticket number for the most recent ticket that you opened, so we can look into this on our end as well?

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