You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Can’t cancel subscription since my email is deleted.

Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
cancellations
LozT's avatar
LozT
Explorer | Level 3
12 months ago

I had previously cancelled my subscription and Dropbox was automatically removed from my computer. I am still getting charged a monthly fee. The email used is no longer in existence and neither is the service provider. THIS IS NOT COOL DROPBOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey LozT, sorry to hear about this.

     

    I can see that Megan replied to your original post about this issue last Tuesday.

     

    I moved this post under it for easy access, can you please take a look at her reply?

     

    Thanks.

    • LozT's avatar
      LozT
      Explorer | Level 3
      12 months ago

      I have done this 3 times and nothing. If I am not logged in how do they respond to me if the email address does not exist. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey LozT, if you follow the steps I provided above, you should be able to contact our Support team directly. 

         

        Also, you can use a current email address that you need to be contacted to, that way you can receive our emails. 

         

        If you have any questions, let me know! 

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