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Forum Discussion

Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Can’t cancel subscription since my email is deleted.

Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Tobychc wrote:
Can’t cancel subscription as my email is deleted

The only way to cancel if you're unable to sign in to the account is to contact Support directly. If you've already done that you should have received a ticket number. Reply here with that ticket number and a Dropboxer may be able to check the status of the ticket when they return to the office after the holiday.

 

If you don't have a ticket number, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • Tobychc's avatar
    Tobychc
    Explorer | Level 3
    2 years ago

    Hi Rich,
    Thank you for your kind reply which really helps me a lot!!
    Yes, I contacted Support directly for several times, however I haven't receive any ticket number of them instead of receive the message "Thanks, We'll be in touch", just like the screenshot below.

    I entered the Support page and make sure I was not signed into a Dropbox account, and filled up the form again, however I just received the same message without any ticket number again...

    May I ask how to receive the ticket number?

     



    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Tobychc - sorry to jump in here, but I just wanted to mention that you should have received an email from the support team in your email's inbox with a ticket ID for your reference. The email address would be the one you filled in the form when first submitting your ticket. 

       

      If you can't find it in your inbox, you can also check your email's spam/junk folder too. 

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