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Forum Discussion
Billing Refund timeframe
Hi there, I had to downgrade and ask for a refund because well I was just robbed in Guadalajara and now I have 48 cents. I paid my plan through PayPal debit card as it works well pretty much everywhe...
Jay
Dropbox Staff
Dropbox StaffHi DS_86, thanks for bringing this to our attention.
When a refund is authorized on our end, in general it takes 3 to 5 business days for a refund to be processed by payment vendors.
You can confirm if the refund had gone through by checking this page on your account.
If you have any further queries, feel free to message back.
Thanks Jay! Yeah it went through... which brings me to the question and maybe not for you to answer. Why is PayPal saying that it will be instant when after being issued? Very frustrating and confusing and feeling grateful at the same time... you know? Not you or PayPal's fault I just would like it in my account as fast as Dropbox took it from my account... does that make sense? I don't get why it takes so long, federal this and that, so what? If it's taken from my account it should be able to go back into my account with the same quickness yeah? Or like I asked in my post, am I way out of my depth?
Like I said, very appreciative and grateful, just 3-5 biz days man... like are y'all looking over my taxes and doing an audit? What takes that long? I think they "dealt" with the Chernobyl meltdown in that time frame. This is a cancellation and refund Jay.
Also, if the money isn't in my account, then I should still get to use the service no? Like speaking to someone on the phone or chat with an agent? Like, because technically until the money is in my account, I've still paid for the service. Once the money is in my account, the refund is all said and done, the service is no longer... until next week when I get paid.
This is a bizarre situation and I hope you can understand where I'm coming from. Grateful and a little annoyed at the same time. Always be a Dropbox customer (except right now... kinda have to put that on hold for a week). But 3-5 days Jay, thats a lot of hours of what? What's happening during that time? That's maybe next Tuesday dude... ugh. Or Wednesday, like wow man. Let's go.
But for real, thank you, I appreciate it, lets just go, please. Getting robbed sucks, getting a pistol pointed at your chest sucks. Having less than 50 cents in a foreign country is a little scary and I'm already shaken dude.
