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impossiblefunky's avatar
impossiblefunky
Explorer | Level 3
2 years ago

Billing Page Won't Load

The Dropbox site is giving me nothing but headaches.  If I am signed out I can go to the billing page and it loads.  If I go to sign in, the right side of the page doesn't load.  I turned off ad bloc...
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rock7777's avatar
rock7777
Explorer | Level 3

Hi, I used to be a plus paid subscriber. Today suddenly realized I was downgraded to Basic and couldn't access Billing page, also couldn't upgrade to any plans. 

 

I tried on Brave and Safari but all didn't work. It seems like javascript error as dev console shows. Could u plz help resolve these issues?

 

My account is under my current email address

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi rock7777! Are you getting the same errors, if you use an incognito window instead?

      • rock7777's avatar
        rock7777
        Explorer | Level 3
        10 months ago

        Yes. I already tried it before posting here. Nancy 

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