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impossiblefunky's avatar
impossiblefunky
Explorer | Level 3
2 years ago

Billing Page Won't Load

The Dropbox site is giving me nothing but headaches.  If I am signed out I can go to the billing page and it loads.  If I go to sign in, the right side of the page doesn't load.  I turned off ad bloc...
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rock7777's avatar
rock7777
Explorer | Level 3
10 months ago

Hi, I used to be a plus paid subscriber. Today suddenly realized I was downgraded to Basic and couldn't access Billing page, also couldn't upgrade to any plans. 

 

I tried on Brave and Safari but all didn't work. It seems like javascript error as dev console shows. Could u plz help resolve these issues?

 

My account is under my current email address

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi rock7777! Are you getting the same errors, if you use an incognito window instead?

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