You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

impossiblefunky's avatar
impossiblefunky
Explorer | Level 3
2 years ago

Billing Page Won't Load

The Dropbox site is giving me nothing but headaches.  If I am signed out I can go to the billing page and it loads.  If I go to sign in, the right side of the page doesn't load.  I turned off ad bloc...
Payments
Plans
upgrades
Web
rock7777's avatar
rock7777
Explorer | Level 3
11 months ago

Hi, I used to be a plus paid subscriber. Today suddenly realized I was downgraded to Basic and couldn't access Billing page, also couldn't upgrade to any plans. 

 

I tried on Brave and Safari but all didn't work. It seems like javascript error as dev console shows. Could u plz help resolve these issues?

 

My account is under my current email address

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi rock7777! Are you getting the same errors, if you use an incognito window instead?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!