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Forum Discussion

ak87's avatar
ak87
Explorer | Level 4
8 months ago

Basic plan says it renews at $199?

I have a Basic plan and tried to start a free trial for the Pro plan today, but after I entered my credit card info a message at the top of the screen read "Couldn't start trial due to a technical er...
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ak87's avatar
ak87
Explorer | Level 4

Thank you Megan, I was able to open a ticket: #23657850

My account is showing an increased storage of 3TB today which would indicate the Pro trial is active, but there is still no option anywhere to cancel or change my subscription. I hope this can be resolved as I want to avoid that $199 potential charge and keep the basic free 2GB plan. Thanks for your help.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey there, ak87!

 

Thanks for the ticket number, I just replied back to your ticket, in order for us to have a closer look into this. 

 

See you there, thanks! 

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