We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ak87's avatar
ak87
Explorer | Level 4
7 months ago

Basic plan says it renews at $199?

I have a Basic plan and tried to start a free trial for the Pro plan today, but after I entered my credit card info a message at the top of the screen read "Couldn't start trial due to a technical er...
Billing
cancellations
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ak87, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

ak87's avatar
ak87
Explorer | Level 4
7 months ago

Thank you Megan, I was able to open a ticket: #23657850

My account is showing an increased storage of 3TB today which would indicate the Pro trial is active, but there is still no option anywhere to cancel or change my subscription. I hope this can be resolved as I want to avoid that $199 potential charge and keep the basic free 2GB plan. Thanks for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey there, ak87!

     

    Thanks for the ticket number, I just replied back to your ticket, in order for us to have a closer look into this. 

     

    See you there, thanks! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!