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Forum Discussion
Basic plan says it renews at $199?
I have a Basic plan and tried to start a free trial for the Pro plan today, but after I entered my credit card info a message at the top of the screen read "Couldn't start trial due to a technical er...
Megan
Dropbox Staff
Dropbox StaffHi ak87, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Thank you Megan, I was able to open a ticket: #23657850
My account is showing an increased storage of 3TB today which would indicate the Pro trial is active, but there is still no option anywhere to cancel or change my subscription. I hope this can be resolved as I want to avoid that $199 potential charge and keep the basic free 2GB plan. Thanks for your help.
