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Forum Discussion

ak87's avatar
ak87
Explorer | Level 4
7 months ago

Basic plan says it renews at $199?

I have a Basic plan and tried to start a free trial for the Pro plan today, but after I entered my credit card info a message at the top of the screen read "Couldn't start trial due to a technical er...
Billing
cancellations
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi ak87, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

  • ak87's avatar
    ak87
    Explorer | Level 4
    7 months ago

    Thank you Megan, I was able to open a ticket: #23657850

    My account is showing an increased storage of 3TB today which would indicate the Pro trial is active, but there is still no option anywhere to cancel or change my subscription. I hope this can be resolved as I want to avoid that $199 potential charge and keep the basic free 2GB plan. Thanks for your help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey there, ak87!

       

      Thanks for the ticket number, I just replied back to your ticket, in order for us to have a closer look into this. 

       

      See you there, thanks! 

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