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Forum Discussion
Automatic renewal for unknown account
I keep getting emails that my Dropbox Plus account is going to renew in February automatically, but I only have basic, and Dropbox already charged my account incorrectly once in the last year. I cannot contact anyone directly because I only have a basic account. This is becoming a clown show. How do I get these emails to stop, and how do I make sure I am not charged again for something I do not have.
- Nancy
Dropbox Staff
Hey Aaron Wells! Let’s look into this.
Did you check the email address to which you received this email, and it’s not the same as the one you see here? If not, then you have a different Dropbox account linked to that address, which was previously upgraded.
You can also check your past bank statements (up until last February) to see if there’s a transaction ID linked to them. If there is, you can insert it here, and see for which Dropbox account you’re being billed.
Let me know if that helps.
Hi:
We are trying to cancel a recurring Dropbox charge from an unknown account.
There's some $199 yearly charging pending for next month. It has no transaction ID yet as it's pending, so I can't lookup the account that way.
I can provide the card number and other details to find and stop the charges.
- Rich
Super User II
jarvisHqStark wrote:
There's some $199 yearly charging pending for next month. It has no transaction ID yet as it's pending, so I can't lookup the account that way.
You can contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
