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Aaron Wells 's avatar
Aaron Wells
New member | Level 2
10 months ago

Automatic renewal for unknown account

I keep getting emails that my Dropbox Plus account is going to renew in February automatically, but I only have basic, and Dropbox already charged my account incorrectly once in the last year. I cann...
Billing
Dropbox Basic
Payments
Plans
jarvisHqStark's avatar
jarvisHqStark
New member | Level 2
5 months ago

Hi: 

 

We are trying to cancel a recurring Dropbox charge from an unknown account.

 

There's some $199 yearly charging pending for next month. It has no transaction ID yet as it's pending, so I can't lookup the account that way.

 

I can provide the card number and other details to find and stop the charges.

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    jarvisHqStark wrote:

    There's some $199 yearly charging pending for next month. It has no transaction ID yet as it's pending, so I can't lookup the account that way.

    You can contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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