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Forum Discussion
Automatic renewal for unknown account
I keep getting emails that my Dropbox Plus account is going to renew in February automatically, but I only have basic, and Dropbox already charged my account incorrectly once in the last year. I cann...
Hi:
We are trying to cancel a recurring Dropbox charge from an unknown account.
There's some $199 yearly charging pending for next month. It has no transaction ID yet as it's pending, so I can't lookup the account that way.
I can provide the card number and other details to find and stop the charges.
- Rich
Super User II
jarvisHqStark wrote:
There's some $199 yearly charging pending for next month. It has no transaction ID yet as it's pending, so I can't lookup the account that way.
You can contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
