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9798's avatar
9798
New member | Level 2
6 years ago

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

iphone 6
latest ios 

in dropbox ios app (and on Mac Desktop), both my DB accounts show up.

In mail, go to "attach file" and no DB accounts show up in Locations.

In ios Files,  no DB accounts show up in Locations.

This happened last time there was a major ios upgrade, and we had to stand around while DB blamed Apple.

(Please join this with the same issue feedback I just sent, that DB just acknowlkedged with a link that I can't open using these credentials - add feedback to THIS Q&A please, not the other way around)

Mobile
Setting up the apps
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
    • 9798's avatar
      9798
      New member | Level 2
      6 years ago

      "I don't know whether to slap you, kiss you, or salute you!"

      - Bill Guarnere, Band of Brothers

      *** thank you.

      Also, FileNames are showing up now, but without suffixes  

      Makes it hard to choose if user has multi types of a file normally only distinguished by .txt, .pdf, .doc

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Glad to have helped with that!
         
        Thanks for the new info, this might be more related to how the integration with the iOS Files app works, since iCloud files appear the same way when viewing via their location in the app.
         
        However, I’ll forward this feedback to our dev team for their awareness to see if this can be improved in future!
    • sleekitwan's avatar
      sleekitwan
      New member | Level 2
      6 years ago

      Thankyou Jay, this feature was blocking my use of NCH Wavepad to get audio available easily from iphone to other devices. See pics below - Their size seems a little indiscriminate...shows clearly what the controls look like once you hit the ‘files’ icon...

      best

      sleekitwan

      3F11E07C-6F0C-4A4C-9B4C-9A1AD545C37B.jpeg

      HIT the EDIT then you see this...

      6858A817-438B-47BF-9A49-8D3622D3DF5F.jpeg

    • Mpm2019's avatar
      Mpm2019
      Explorer | Level 3
      5 years ago

      Jay. My Dropbox shows only two pages of the pdf of Science magazine (I haber full subscription). I used to view all types of pdf s on my iPad, iPhone and my Mac. Now the files seem to be there at iPad but content does not come up when I click on the pdf. It keeps waiting. 

      There are no problems with any connections or permissions. 

      thanks. 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
        Hey Mpm2019, welcome to the Dropbox Community; you’ve reached Jane this time!
         
        It sounds like the issue you’re experiencing is slightly different than the OP’s. In order to make sure I’m further advising correctly, can YOU clarify the following for me? 
         
        • Are you facing an issue previewing your .PDFs through the Files app or through the Dropbox mobile app?
        • Does your description apply to accessing your .PDFs when attaching to a third-party app? 
        • Could you include a screenshot (masking personal info) in your next message for me outlining me what this looks like on your end?
        Once I have this info, I‘ll look into this further. Thanks again! 

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