You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Problem with attachment in Apple mail
I work on a Mac Studio (chip M2) with mac os x sonoma 14.4.
All my documents are synchronized in dropbox and I use the desktop version of dropbox
I have a problem for a few days now that preve...
Megan
Dropbox Staff
Dropbox StaffHey Laurent N.1, thank you for the screenshots!
What about the app's syncing status? Is it syncing content, or being up-to-date?
Hey Megan
The Synchronization is always updated.
NEW
I upgraded the operating system to MAC OS 14.4.1.
But nothing has changed.
I did a test: i deleted old dropbox backups. (backup was no longer in use anyway).
Now the "downloads" folder is gone. I can't tell if it is due to this operation or the 14.4.1 system update.
Now I tried uninstalling dropbox completely and installing from new dropbox, but unfortunately nothing changes. I can't attach documents to emails in App Mail.
Another thing I noticed, that when I start the OS, sometimes (not always) dropbox struggles to start and I have to close and reopen it. is this normal? (However, this also happens on other macs where I don't have the attachment problem).
Another question: is it normal that when reinstalling dropbox, it keeps a copy of the old dropbox (with the date of the change) in the mac os x "cloudstorage" folder (see screenshot). The old folder has all the folder hierarchy, but not the contents thankfully.
- Jay
Hi Laurent N.1, I'd recommend contacting the support team directly for them to assist further on this matter.
Hi Jay, I already announced to support and they replied that the problem is known and that engineers are working on a solution. But I haven't had much support and a feeling that my problem is being taken seriously.
I wanted to write here in the community to know if other users had experienced the same problem as me.I have not found a solution to the problem, but I have bypassed it.
I created a new profile in Mac OS X and now everything seems to work.- Graham
Community Manager
Hi Laurent N.1,
I'm Graham from the Community team. I hope you're well. I just wanted to jump in here and say thanks for sharing your work around for this issue. I was wondering if you had contacted support as per Jay's instructions to try and find a more permanent fix or if you're happy to continue to bypass it using your work around. Either way, I also wanted to let you know that we have some spot prizes for Community members who share information like you have in this thread and we would like to award you one as a small token of our appreciation. Would it be OK for me to reach out to you at the email address associated with this account? Let me know and I'll get your gift on its way to you!
Thanks again, and have a great day!
Graham
Hi Graham, thank you for the information. Before contacting the community I had contacted the dropbox technical service. They had replied that the problem was known and that engineers were working on the problem, but I did not get much support.
The bypass solution I found is not a perfect solution, but it allows me to work with customers every day. I still have one problem that I cannot understand: I can only attach documents if I use Apple Mail. In some cases I have to use Spark from Readdle, but I cannot attach documents.
In all cases you can contact me at the email linked to my account.
- Graham
Thank you Laurent N.1, I'll be in touch with you shortly!
