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Forum Discussion

Laurent N.1's avatar
Laurent N.1
Helpful | Level 6
10 months ago

Problem with attachment in Apple mail

I work on a Mac Studio (chip M2) with mac os x sonoma 14.4.  All my documents are synchronized in dropbox and I use the desktop version of dropbox I have a problem for a few days now that preve...
Apple
emails
upload
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for that! Is this happening with other types of files besides PDFs? Like image files, for example?

Laurent N.1's avatar
Laurent N.1
Helpful | Level 6
10 months ago

It happens with any type of attachment: pdf, doc, jpg, png, etc.

 

 

 

As can be seen in the attached screenshot, only the type of reporting changes. In this case I have tried to attach an image.

  • Laurent N.1's avatar
    Laurent N.1
    Helpful | Level 6
    10 months ago

    Another interesting detail: if I want to save received attachments (via the "save attachments" command), I can only save them in a folder called "downloads" which is inside the dropbox folder. If I choose to save the documents anywhere else, even on my desktop, it doesn't save my attachments. This happens with other programs as well.
    Exception: if I drag the documents to a folder, the download works (app mail and other software).

     

    UPDATE

    I installed "Spark" software (Readdle company), I have the same problems.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Laurent N.1 - sorry to jump in here, but I wanted to ask something.

       

      Are the files you're attaching to your emails online only or available offline on your computer when you take a look at their syncing icons locally? 

      • Laurent N.1's avatar
        Laurent N.1
        Helpful | Level 6
        10 months ago

        Hi Walter

        The documents I want to send are offline.

         

        In the meantime, I discovered something really strange: My downloads folder (which is normally located in mac os x under "user") is actually an alias of a downloads folder saved in dropbox (under folder named "Mac5" .

        If I move documents (pdf, jpg, png, ...) into this folder and then attach them to an email from this folder, everything works correctly.

        But only if I put them in this folder, even though they are offline documents. 

         

        Than you

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