You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
FrankieT
6 years agoHelpful | Level 5
iOS Files App Favorites Folder Disappear
On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
khcole
Helpful | Level 6
Yes, I was hopeful, but alas...no fix. Once I have time, I'll switch my company to OneDrive. I already "pay" for that through my Office365 subscription. So, that move will save me $25 per employee. It's one thing for them not to fix this for "free" customers. Entirely enother for business subscribers...
Pieroman
5 years agoHelpful | Level 6
This is still a problem in iPadOS 14, I can't believe this :slight_frown:
Even if the responsibility is shared with Apple because this takes place in the Files app (doubtful because other third-party sync services don't have this bug), Dropbox should have reported this bug every single day to Apple during the beta period !
- JLY5 years agoNew member | Level 2
Amazing to read through this thread. Paid Dropbox user for years and suffered through this problem, but I never imagined that it had been pointed out so often and so clearly to the company. Fix it!
- khcole5 years agoHelpful | Level 6
Been putting any transition off, but I just moved a ton of files over the OneDrive to try it out. I understand they don't have this issue.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!