We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Michael E.32's avatar
Michael E.32
Helpful | Level 6

Same issue here. Been this way for years on at least 6 different devices. As others have reported, I have zero issues on any other platform such as iCloud or Google Drive. It is solely a Dropbox problem and all the gaslighting by the "tech support" in this thread is maddening.

itsmaku's avatar
itsmaku
Helpful | Level 6
5 years ago

i have same problem on my ipad/iphone for months, and its really driving me crazy. can you guys please, do something about it? as paying user i find more & more reasons to switch to any of yours competitors

  • 0umar's avatar
    0umar
    Helpful | Level 6
    5 years ago

    Doesn't seems to be in their high priority list. I'm so disappointed/frustrated with dropbox.

    By the way the search box do not work either with files stored in Dropbox. Is that the case for you ?

  • billrey's avatar
    billrey
    Helpful | Level 6
    5 years ago

    After years of inaction on this very severe and basic problem, it's time to fix this. Now.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!