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Lee Firth's avatar
Lee Firth
Explorer | Level 4
2 years ago

"Please connect Dropbox to the same Google account" error, but I am

I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email address so I'm not sure why this is happening.

Error Messages
Google
Third Party Integrations
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Lee Firth, thanks for bringing this to our attention.

     

    Can you try again, using a different browser or a private browsing window and let me know if the issue persists?

     

    Thanks in advance!

    • Lee Firth's avatar
      Lee Firth
      Explorer | Level 4
      2 years ago

      Tried it using Safari, Firefox and Chrome same result.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Lee Firth, could you send us a screenshot of the error you get on your end, and walk us through the steps that you follow? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Lee Firth, due to privacy and security reasons, we can't really access the link. 

     

    If possible, would you be able to attach a few screenshots our way? 

    • jeffe1's avatar
      jeffe1
      Explorer | Level 4
      7 months ago

      Same issue here.  I use Google to sign in to the account; yet, when I try to connect to my Google account to access Google Docs, etc, I get a message saying to "Please connect Dropbox to the same Google account"... yes it's literally the same account.   I'm commenting to be tagged when a fix has been found. This has been an issue for over a year.

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