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Forum Discussion
Lee Firth
2 years agoExplorer | Level 4
"Please connect Dropbox to the same Google account" error, but I am
I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email add...
Hannah
2 years agoDropbox Staff
Hey Lee Firth, thanks for bringing this to our attention.
Can you try again, using a different browser or a private browsing window and let me know if the issue persists?
Thanks in advance!
- Lee Firth2 years agoExplorer | Level 4
Tried it using Safari, Firefox and Chrome same result.
- Megan2 years agoDropbox Staff
Hi Lee Firth, could you send us a screenshot of the error you get on your end, and walk us through the steps that you follow?
- Lee Firth2 years agoExplorer | Level 4
I have created a Loom video which details what is happening and the steps to take to duplicate the error.
https://www.loom.com/share/68c4f8bfc3ae4ff195cd6130dd3ed1d0?sid=adcaef01-ed59-42a2-b8bc-3c929d65b0c0
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