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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Would you mind sharing your ticket number (eg. #1234567) with us Pieroman, so that we can have a look at this from our side?

Guillaume DXB's avatar
Guillaume DXB
Helpful | Level 6
5 years ago
Why the need for a ticket. Support staff should create it for us at this stage after this epic fail in service to paying clients.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    They mentioned that they already have a ticket open with our team, so there is no need to open a new ticket at this point Guillaume DXB.

     

    I'm simply asking for the ticket reference number so I can look into this.

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