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Forum Discussion
How do I fix a 'Word cannot open the document: user does not have access privileges' error?
I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: us...
Resolved it with a restart. Thanks again
This issue is happening to us as well. We've used Dropbox for years and it seems to have become an issue about 1.5 months ago. It now occurs daily, forcing users to restart every time. Is there another fix?
Walter
Dropbox Staff
Dropbox StaffAs the error you get is coming directly from Microsoft's Word, I'd suggest reaching out to Microsoft directly rickvee.
Another thing you could do is perform a web search using the exact error message you get in order to find out more about it and how to best tackle it.
If there's anything else you'd like to ask, please let me know.
Thank you for the response. Interestingly enough a Google search brings me to a discussion on the Dropbox forum that says to restart your computer to resolve the issue. As I mentioned above, this is not a realistic solution to constantly restart the computers that are grabbing these files. This issue began when Dropbox rolled out the major update, which leads me to believe the issue is on Dropbox's side.
I will reach out to Microsoft as well. I'm sure sure their response will be...Microsoft works fine on our end, maybe you should switch to Onedrive...Microsoft doesn't have any issues with that Cloud solution.
- Walter
Keep me posted on your findings and we'll take it from there rickvee.
I found this article that could help as well:
Let me know how it goes!
I too am having this issue. I'm not able to save new documents or open previous ones. What is going on??? Your link to the article doesn't work.
I am having the same issue and I agree that this is a Dropbox issue. I am able to create Microsoft files and save them on my computer. I am able to open them from elsewhere on my computer. It is only the documents in Dropbox that cannot be opened. When this began, I was also no longer able to play media from inside Dropbox. Instead it would open the file in a media player app. These issues make it more difficult for me to do my work.
