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Jojo26's avatar
Jojo26
Helpful | Level 5
3 years ago

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    3 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshot Julia24

 

Can you walk me through the exact steps you take that result in this error?

 

Are you previewing the files via a web browser or directly through the mobile app on your phone?

MrBeanley's avatar
MrBeanley
New member | Level 2
3 years ago

None of the recommended fixes in this thread worked for me, and it was really starting to drive me nuts!  So then I tried this:  Instead of clicking the "Login with Google" button at the Dropbox login prompt from within MS Office on my Galaxy S20 FE,  I simply logged in using the same GMail username and password from the regular login page.  And it worked perfectly.

 

Before going crazy resetting cookies, uninstalling and re-installing apps, factory resetting your phone or giving up and switching to an iPhone (gasp!!), try using your GMail creds as a normal login instead of the "Login using Google" button.

  • droppinguser101's avatar
    droppinguser101
    Explorer | Level 3
    2 years ago

     

    MrBeanley wrote:

    None of the recommended fixes in this thread worked for me, and it was really starting to drive me nuts!  So then I tried this:  Instead of clicking the "Login with Google" button at the Dropbox login prompt from within MS Office on my Galaxy S20 FE,  I simply logged in using the same GMail username and password from the regular login page.  And it worked perfectly.

     

    Before going crazy resetting cookies, uninstalling and re-installing apps, factory resetting your phone or giving up and switching to an iPhone (gasp!!), try using your GMail creds as a normal login instead of the "Login using Google" button.

     

    Thanks this worked for me when I tried it. Kinda weird ngl but it works so all good.

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