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Forum Discussion
"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel.
It then brought me to this page saying "Sign in to Dropbox to ...
Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.
This is a new phone, all apps are the last version (I checked). Funny that dropbox app connects. Office also connects and also works fine to open files on other folders. Chrome is also last version. The problem occurs when I try to open a file on a dropbox folder, it requests that I connect AGAIN to dropbox (apparently it does not see I am already connect via the dropbox app). This also happens if I try to go to Office and "add a place" to add dropbox folders. So then it requests AGAIN tat I connect on my dropbox account. For some bad integration reason in both cases, when I click on use google to connect it requests I type user and password, and in both cases I get the same message. To check it out I did everything in the older phone, and the same problem occurs. In none of the cases Chrome seems to be used, but just confiming, Chrome also is the latest version in both phones.
Jay
Dropbox Staff
Dropbox StaffHi dechiaroma, could you let us know what plan you're on currently according to this page on your account?
right now, the free, 2gb, for 3 devices. All this effort was because I am moving to tablets/cell phones and wanted to increase my relationship with Dropbox, unfirtunately this integration is not working. 😞
- Jay
It seems this is a specific issue related to Chrome itself when signing in, according to the Microsoft site.
Could you try their instructions there to see if this helps?
I just think we need to start facing the bad integration problem and stop blaming others. And yes, Chrome is last version, but all this is happing OUTSIDE Chrome. So let's review the situation
1) DROPBOX app is up and running in the new device. The login uses a google account and it connects well. My plan allows for 3 devices, and I have 2, computer and new phone. So, this integration works seamlessly. However, all I can do is see the files, see item 3 to understand the problem
2) OFFICE app also works well. So device has login info for OneDrive, Excel and all other software and apps from office. When I use office, I am albe to open files in any folder on OneDrive, files on local folders, open email attachements, all is good.
3) The problem occurs when I go a) to office and try to "ADD A PLACE"so I can see Dropbox folders there. --- OR --- when I open Dropbox app and try to open ANY files that belongs to Office world. In BOTH cases, I HAVE TO LOGIN TO MY DROPBOX ACCOUNT AGAIN. For some bad integration this gives the error. AND YES, I tried this is other ANDROID devices. Actually, the whole idea behind this effort is because we are moving all people to tablets and would be improving our plan on dropbox to a paid plan. But apparently Dropbox is blaming Chrome (!!!!) and this integration is bad. So we quit and we are using OneDrive which WORKS FINE. Thanks for trying to help, but sometimes is bad to blame others and try to fix the actual problem.
