We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mcnrodriguez's avatar
mcnrodriguez
Explorer | Level 4
2 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
Maso's avatar
Maso
New member | Level 2
2 years ago

Hi, I am having the exact same problem that you descibe, what was the resolution for this?

 

Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Maso, sorry to hear you're also having issues with this.

     

    May we reach out via email to have a further look internally? 

    • Maso's avatar
      Maso
      New member | Level 2
      2 years ago

      Hi Walter, sure thing, you can reach out to me via email 🙂

       

      Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to jump in, Maso.

         

        I just logged a ticket for you. When you have some free time, please reply back to it, and we’ll check this further. 

         

        Thanks!

    • SandySbh's avatar
      SandySbh
      New member | Level 2
      2 years ago

      I am having the same issue. Sent out a form for our staff to sign and it has not been received by anyone. Please help. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for letting us know, SandySbh.

         

        Can we send you an email, so we can look into this internally?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!