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Forum Discussion

ptchandler's avatar
ptchandler
Explorer | Level 4
3 years ago

Dropbox Sign - not receiving notification

When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does g...
dropbox business
Dropbox Sign
ptchandler's avatar
ptchandler
Explorer | Level 4

Hello,

 

I've tried pretty much everything. Also, clearing my browsers cache shouldn't have anything to do with the email notifications not being sent out. 

  • ptchandler's avatar
    ptchandler
    Explorer | Level 4
    3 years ago

    Hello,

     

    Found that article previously. None of the listed solutions solved the problem. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for clearing this up for me ptchandler 

       

      Would it be OK if I reach out via email to have a further look internally at this point? 

      • ptchandler's avatar
        ptchandler
        Explorer | Level 4
        3 years ago

        yes, that is fine.

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