We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
ptchandler
2 years agoExplorer | Level 4
Dropbox Sign - not receiving notification
When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does g...
ptchandler
Explorer | Level 4
Hello,
I've tried pretty much everything. Also, clearing my browsers cache shouldn't have anything to do with the email notifications not being sent out.
Walter
2 years agoDropbox Staff
Could you check this article and let me know if it helped ptchandler?
- ptchandler2 years agoExplorer | Level 4
Hello,
Found that article previously. None of the listed solutions solved the problem.
- Walter2 years agoDropbox Staff
Thanks for clearing this up for me ptchandler
Would it be OK if I reach out via email to have a further look internally at this point?
- ptchandler2 years agoExplorer | Level 4
yes, that is fine.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!