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Forum Discussion

ptchandler's avatar
ptchandler
Explorer | Level 4
3 years ago

Dropbox Sign - not receiving notification

When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does g...
dropbox business
Dropbox Sign
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey ptchandler, sorry to hear about this.

 

Have you maybe tried clearing your browser's cache or another browser?

 

Can you see the updated status of the files you send for signature on this page? 

 

Let me know what you find!

ptchandler's avatar
ptchandler
Explorer | Level 4
3 years ago

Hello,

 

I've tried pretty much everything. Also, clearing my browsers cache shouldn't have anything to do with the email notifications not being sent out. 

    • ptchandler's avatar
      ptchandler
      Explorer | Level 4
      3 years ago

      Hello,

       

      Found that article previously. None of the listed solutions solved the problem. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for clearing this up for me ptchandler 

         

        Would it be OK if I reach out via email to have a further look internally at this point? 

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