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Forum Discussion

ptchandler's avatar
ptchandler
Explorer | Level 4
3 years ago

Dropbox Sign - not receiving notification

When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does g...
dropbox business
Dropbox Sign
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey ptchandler, sorry to hear about this.

 

Have you maybe tried clearing your browser's cache or another browser?

 

Can you see the updated status of the files you send for signature on this page? 

 

Let me know what you find!

  • ptchandler's avatar
    ptchandler
    Explorer | Level 4
    3 years ago

    Hello,

     

    I've tried pretty much everything. Also, clearing my browsers cache shouldn't have anything to do with the email notifications not being sent out. 

      • ptchandler's avatar
        ptchandler
        Explorer | Level 4
        3 years ago

        Hello,

         

        Found that article previously. None of the listed solutions solved the problem. 

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