You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now.
On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I tr...
After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions.
Dropbox mobile Android APP version 304.2.4 now fails to open protected word doc files. Default app is set to word.
Unprotected doc file opens without issue, but the same password protected file fails to opens with error: "File Type no supported".
The desktop version 161.4.4923 works correctly.
Walter
Dropbox Staff
Dropbox StaffHey there RetiredEE, thanks for the report!
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
Also. what is your device's exact OS version?
- Thanks Walter for reply. Hope this helps to solve the problem..
Here is the Dropbox error display when failing to open a protected doc..
https://www.dropbox.com/s/eyqttqcfypm7kdt/Screenshot_20221115-194851_Dropbox.jpg?raw=1
My OS is Android version 13- Sorry Walter my fat fingers typed wrong OS. I have Android V 12 not 13
