We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Jamie S.7
10 years agoNew member | Level 1
Why can't I open password protected Word documents stored in my Dropbox account?
I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today...
- 8 years ago
This worked for me (after scratching my head forever):
After you double click to open the file the first time from dropbox, then go to the upper right of the screen where it says: "Share", "Open", "..." and a conversation balloon. Click on the "...", then click "Download". You can enter your password, make changes, then resave in dropbox.
PV
8 years agoNew member | Level 2
This worked for me (after scratching my head forever):
After you double click to open the file the first time from dropbox, then go to the upper right of the screen where it says: "Share", "Open", "..." and a conversation balloon. Click on the "...", then click "Download". You can enter your password, make changes, then resave in dropbox.
- Ludmila78 years agoNew member | Level 2
Excellent! Thank goodness for your help! I had not experienced difficulty in opening a password protected document on Dropbox before.
Ludmila
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!