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Forum Discussion
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now.
On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I tr...
After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions.
Megan
Dropbox Staff
Dropbox StaffHey eastpaw, thanks for posting here!
Which Dropbox version do you use on your mobile? Have you taken a look into this Help Center article, that explains how you can set your Office app as the default app for opening files?
As for your "open with" request, is it still missing from all of your files? Can you send me some screenshots, in order for me to have visual too?
Keep me posted!
I am having exactly the same problem, Like Megan, I have been able to do this in the past for years.
I meant to say I am having the same problem as Eastpaw. I must find a solution for this problem or I will have to stop using Dropbox as I depend on it to house many Microsoft Word encrypted files.
