You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Jane Palliser
13 days agoNew member | Level 1
Dropbox for Salesforce integration. "You need to be invited to the 'Salesforce Documents' folder."
I am trying to link Dropbox Teams account with new Salesforce setup. I can see from both softwares that I am connected but in the Dropbox window within a Salesforce case or opportunity, I get the fol...
Jane Palliser
New member | Level 1
Thanks, Walter. I have managed to find the Salesforce Documents in my private Dropbox area and shared that folder with a team member to test. That's all well and good but if my colleague creates a new folder in Salesforce for Dropbox or uploads a document to an opportunity or case that I haven't created, it creates in her private Dropbox area so the records become disjointed.
Jay
13 days agoDropbox Staff
Hi Jane Palliser, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!