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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
One issue I'm still not clear about regarding this problem is the relationship between installing individual MS apps like Word or Excel or PowerPoint separately from the store as opposed to installing the entire Microsoft Suite. The latter seems to appear as a separate item in the app store. Sometimes I get the impression they connect to each other when all of them are installed through this item and perhaps that is causing problems here? I have tried deleting all MS apps AND the integrated app and reinstalling just separate apps. But that doesn't seem to help either.
I get an automated message asking me to sign into my customer support portal from Megan or the ticket will be closed. But there is no way to do this with the link provided, so far as I can see. I want the ticket to remain open. Please provide specific instructions, or provide a link which actually allows me to sign in.
- As of this writing, I am not having any issues anymore. It's been like this for the past 3 days. Kindly check it on your end. I believe they fixed it already.
- No. Problem persists for me still as of a minute ago. Any doc created on word app and saved to Dropbox app is read only and never gets to Dropbox Thx, though. Are you working with Android apps or on your computer?
- And are you creating the new doc on the phone word app, not computer word, and saving it to Dropbox? I'm using an s20 ultra note to do all the work, start to finish. I only have the problem with new docs. I can open an old Dropbox doc from app and edit it in word app and save back to Dropbox without any problem. Thx.
- Yes I have tried creating a new Doc and tried saving it and it all works now. It takes few seconds to save though. Could you try restarting your phone maybe? When was the last time you did a power cycle?
- We can all now have a good sleep. At some point I have been saving it using one drive since I have a free terabytes space from them but Dropbox is way better for me.
- I can't sleep yet. Problem persists. I have restarted phone several times. I'll try a reinstall of word app. Thx.
- I reinstalled the word app and then, as in the past, the app works, I can create and save a new word doc to Dropbox, for a few minutes. And I can reopen it and edit it and save it. Then, a few minutes later, when I try to create a new doc in word again, in the middle of creating it (with the default save set to Dropbox) the read only message pops up. And the word app continues to create read only docs from that point on. Are you all creating your new docs in your word app, setting dropbox as your default save, and then saving successfully?
- I did. Twice. Once to confirm it was my email, and once to inform her I hadn't heard back. No response from her.
- I'm using Samsung S23 Ultra.
