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hkmart3's avatar
hkmart3
New member | Level 2
7 years ago

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
Dropbox Paper
FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi EMay, iOS 12.2 is a beta version of the software, which isn’t currently supported until it becomes a stable version, so any issues with the Dropbox mobile app can’t be troubleshooted.
 
Were you experiencing this on the stable version of iOS 12.1.4?
rmeynatten's avatar
rmeynatten
New member | Level 2
6 years ago

Hi, Jay - I’m having the same problem described above by EMay.  I’m running iOS 12.1.4.    The only files that will download are ones that have the download symbol in the upper right corner.  But those are often older versions of the docs I’m trying to attach into the emails.  Appreciate any suggestions you may have.  Thanks!

  • EMay's avatar
    EMay
    New member | Level 2
    6 years ago

    I've noticed the same thing, where the files that will attach have the download symbol.  But, this is also inconsistent.  Sometimes it will, sometimes it won't.  

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      If the Files app isn’t updating with the latest version of the file as it appears in the Dropbox mobile app, then this would be related to the Files app itself.
       
      There isn’t much we can troubleshoot here since the integration is handled through that app. 
       
      You can try deleting the Dropbox mobile app, rebooting the device, and reinstalling the app to see if this helps however.

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