You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tiger9time's avatar
tiger9time
New member | Level 2
2 years ago

"Your account can't be updated to the new .. shared workspace" error on desktop app

Hi all,   For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:   "Your account can't be updated to th...
desktop
dropbox business
Error Messages
sync
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey tiger9time, thanks for bringing this to our attention.

 

Can you please send us the ticket number for your communication with our support team, so we can check it out?

 

Thanks in advance.

  • tiger9time's avatar
    tiger9time
    New member | Level 2
    2 years ago

    Ticket #22862833

  • tiger9time's avatar
    tiger9time
    New member | Level 2
    2 years ago

    Ticket #22862833

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the ticket number, tiger9time.

       

      I passed your comments along to the team working on your case and raised the priority of the ticket, so you'll be getting a reply the soonest possible.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions