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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Hello again fellow sufferers,
Something that I suspected was confirmed to me by Dropbox support, where if you were previously using File Provider prior to upgrading to Sonoma, this stuck indexing or frozen syncing problem can arise.
See the email I received below.
Now the bad news. I have tried this "fix" previously and it didn't work. I tried it again and it didn't work, my Dropbox is doing what it loves to do, being stuck "indexing". But it may work for someone. We are over a month into this mess, so trying anything is worthwhile.
One last tidbit about File Provider. Google Drive and Microsoft One Drive work perfectly with it from my own experience and there does not seem to be any problems like Dropbox is having with File Provider.
*****
I can see you are experiencing a Frozen Sync issue in relation to Sonoma, just to inform you that this is a known issue when users have File Provider set up prior to upgrading to MacOS 14. Normally the issue does resolve itself after a couple of hours but I can see this is not the case with your device.
I would recommend relinking your device, which should give your Dropbox a quick server kick, however before taking the following steps, please ensure the following:
- Save any files you recently worked on locally that are attempting to sync to Dropbox
- Depending on your set-up, you may see two Dropbox locations after relinking (You may see a folder like Dropbox - xx-xx-xx), this is due to Dropbox preserving recent files as a safeguard while recreating the location
- You may see conflicted files, this is due to relinking, which will downgrade you from File Provider back to the normal Dropbox FSS
In order to help you with the syncing issue, can you please relink your account? This is to ensure to refresh the data on your device.
1. Sign in to dropbox.com (Via Web)
2. Click your avatar (profile picture or initials).
3. Click Settings.
4. Click the Security tab.
5. Your devices are listed under Devices.
6. Click the trash can icon next to the devices you'd like to sign out of remotely.
7. Click Unlink.
8. The desktop app will then prompt you to re-enter your account information.
Be caution doing the above step
1: I have fixed this sync or indexing issue with the help of the above article.
2: Please backup the currently unindexed file on your Mac before doing this procedure.
3: Dropbox only imports or syncs the current files/data that are available on the web.
4: There is no option to choose a previous Dropbox location while linking dropbox again (it was under the library/Cloudstorage)
5: Now i have to manually copy check unsynced files fro my mac to newly synced dropbox folder
Which above article are you referencing to?
