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Forum Discussion

guy1234's avatar
guy1234
New member | Level 2
8 months ago

Windows Defender problem is preventing the Dropbox app from running

I have a problem with the app's Dropbox files  on desktop  (The iPhone and the website work fine). I received this message:   Check your internet connection. microsoft defender smartscreen is...
Desktop
Setting up the apps
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi guy1234, thanks for bringing this to our attention.

 

As this seems to be an error with Microsoft Defender and its connection to the internet, I'd suggest contacting Microsoft for support directly.

 

Keep me updated with any progress!

  • guy1234's avatar
    guy1234
    New member | Level 2
    8 months ago
    thanks jay.
    so first,ee disabeld the mic. difender and the norton firewall and anti virus.
    then,We have uninstalled Dropbox completely and reinstalled it as the tech support instructed us in the chat.
    It worked fine for a day and then again it is hanging while trying to connect....
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the update, it might be worth continuing with the email support for them to investigate this in more detail on their end.

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