You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ccowap's avatar
ccowap
Explorer | Level 3
2 years ago

Windows app stuck "updating dropbox account"

Noticed yesterday. Same issue on Windows 10 and 7 machines with same account app stuck "updating dropbox account" Unable to sign into app Re-install not cured it deleting cache not cured it.
Desktop
dropbox business
Windows
Melissa11's avatar
Melissa11
New member | Level 2

I have been having the same problem with my windows desktop app for almost a year now.   Windows firewall is set to allow all 3, domain, private, and public communication for Dropbox.

Please help, Dropbox is so much less useful when you have to do everything through a browser.

ccowap's avatar
ccowap
Explorer | Level 3
2 years ago

I had to uninstall and re-unstall DB

and then completely re-sync all the files to a new folder.

DB default folder name format changed while doing that - (which was odd) out of interest.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Melissa11, sorry to you see you're having this issue.

     

    Did you happen to try what ccowap suggested that worked for them, to see if it helps you too?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!