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Forum Discussion

muxxum's avatar
muxxum
Helpful | Level 5
2 years ago

URL to link account in Linux does not work

I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work.  I can relaunch dropbox and it brin...
Desktop
Install
Installing
Linux OS
Web
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    Thanks everyone who submitted tickets (and also the ones that helped here with info). 

     

    We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.

     

    We can definitely look into it that for you if that's the case. 

     

    Thanks again!

    Sam 

     

     

     

     

DroppyPaul's avatar
DroppyPaul
New member | Level 2

SOLVED!!!  Finally!!!

 

I thought this was a problem with Dropbox's server and that I'd just have to wait until they fixed it.  It turned out not to be the case.  For some reason, using the URL that appears when you do dropbox start at the command line was failing for me because I had the Dropbox pgp key in the legacy trusted.gpg keyring for apt.  I'm certain this was it, because I had the URL fail, then I removed the Dropbox key from the keyring, then I did another dropbox start and tried the new URL and it worked.

Here are the steps I did:

 

STEP 1: do apt-key list at the command prompt and look at the output.  In my case, part of it mentioned Dropbox while the rest mentioned Ubuntu.  Here's the Dropbox part:

/etc/apt/trusted.gpg
--------------------
pub rsa2048 2010-02-11 [SC]
1C61 A265 6FB5 7B7E 4DE0 F4C1 FC91 8B33 5044 912E
uid [ unknown] Dropbox Automatic Signing Key <linux@dropbox.com>

 

STEP 2: remove the Dropbox pgp key from the (deprecated) trusted keyring:

apt-key del 1C61 A265 6FB5 7B7E 4DE0 F4C1 FC91 8B33 5044 912E
Warning: apt-key is deprecated. Manage keyring files in trusted.gpg.d instead (see apt-key(8)).
OK

STEP 3: get a new URL to link your account:

dropbox start

 

STEP 4: (hopefully) success!!!

 

manuel_ventura's avatar
manuel_ventura
Explorer | Level 3
2 years ago

Didn't work for me, same problem.

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all,

     

    Thanks everyone who submitted tickets (and also the ones that helped here with info). 

     

    We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.

     

    We can definitely look into it that for you if that's the case. 

     

    Thanks again!

    Sam 

     

     

     

     

  • pk14's avatar
    pk14
    New member | Level 2
    2 years ago

    confirmed. It works now.

  • manuel_ventura's avatar
    manuel_ventura
    Explorer | Level 3
    2 years ago

    FINALLY SOLVED! Problem started after new Kubuntu 23.04 installation, removed all the .dropbox folders and installed the app from Flatpak, this solved my problem. 

  • TempusNemini's avatar
    TempusNemini
    Explorer | Level 4
    2 years ago

    Changed nothing, just start to work.

    Nicely done.

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