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muxxum's avatar
muxxum
Helpful | Level 5
2 years ago

URL to link account in Linux does not work

I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work.  I can relaunch dropbox and it brin...
Desktop
Install
Linux
Web
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    Thanks everyone who submitted tickets (and also the ones that helped here with info). 

     

    We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.

     

    We can definitely look into it that for you if that's the case. 

     

    Thanks again!

    Sam 

     

     

     

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there muxxum, sorry to hear you're having issues with this.

 

Can you please let me know if you're getting a specific error and send us a screenshot so that we can have a visual too?

 

Also, if you're on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?

 

Let me know and we'll take it from there. 

jribeiro's avatar
jribeiro
Helpful | Level 5
2 years ago
This is not a solution!
  • anonymous's avatar
    anonymous
    2 years ago

    This is not solved. I'm having the same issue in Ubuntu, Pop! OS, and Fedora. If I use the command line client to link I get a different link every five seconds. I don't think it used to do that, it used to be the same link over and over.  Something is very wrong here and it's preventing me from attaching a new laptop to my Dropbox account.

     

    Also, I'm on a family account, no limit to three devices for me, and I've confirmed I have no outdated devices attached to my account.

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