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Forum Discussion
donheff
2 years agoHelpful | Level 7
Uninstall Dropbox App from PC and start over
I recently bought a new Windows 11 desktop. At the same time I upgraded Dropbox to 2T so I could offload some files from the PC. I oved about 250GB to an external SSD. I installed the dropbox app ...
- 2 years ago
I think I have solved this problem. We can close this exchange and I will start another conversation if needed. It looks like my problems came about because I couldn't access the Dropbox app. I would follow the instruction to click on the Dropbox symbol but every time I did, no matter where I found the symbol, I ended up in file manager. I finally found another Dropbox symbol in the hidden icons section of the task bar and was able to get at the settings. I moved the Dropbox folder off my PC and on to my removable drive. And I set it to keep my large backups offline only. That seems to have worked. My space is available on C; and Dropbox is only taking up minimal space on my external drive. I may eventually move the Dropbox folder back to C if behaves well and seems likely to remain more accessible on C:
Jay
Dropbox Staff
The 'New Volume' is the external drive backup, as you've mentioned, and so it shouldn't be visible in the Dropbox folder on your computer.
It sounds like you might have another app or service that is trying to backup your external drive into your Dropbox folder for some reason.
You can try deleting the Backup (SSD) folders you're seeing in the Dropbox folder in Explorer to free up your quota.
donheff
2 years agoHelpful | Level 7
I think I have solved this problem. We can close this exchange and I will start another conversation if needed. It looks like my problems came about because I couldn't access the Dropbox app. I would follow the instruction to click on the Dropbox symbol but every time I did, no matter where I found the symbol, I ended up in file manager. I finally found another Dropbox symbol in the hidden icons section of the task bar and was able to get at the settings. I moved the Dropbox folder off my PC and on to my removable drive. And I set it to keep my large backups offline only. That seems to have worked. My space is available on C; and Dropbox is only taking up minimal space on my external drive. I may eventually move the Dropbox folder back to C if behaves well and seems likely to remain more accessible on C:
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