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Forum Discussion

Travel G.'s avatar
Travel G.
Explorer | Level 4
4 months ago

There's no login option on the Dropbox app for iPhone (just the option to create an account).

I have had a Dropbox account for years, and I recently downloaded the Dropbox app on my iphone 15, which I got to replace a previous iphone that I damaged beyond the ability to use.

 

I am logged into Dropbox on my Mac and in my browser.

 

When I went to log into the Dropbox app on my new phone, I was presented with an interface to create a new account, but not to log in.

 

I went ahead and entered my email and password for my existing account in that interface, thinking it would provide me with a login interface once it recognized that an account with those credentials already exists. But it doesn't.

 

So I can't find any way to use this app. What is the solution?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Travel G., thanks for posting on our forum today. 

     

    Can you send over a screenshot of what you see exactly on your Dropbox mobile app? Please make sure your email address/password isn't visible before uploading it here.

     

    Let me know when you're ready.

    • sanchmo1's avatar
      sanchmo1
      New member | Level 2
      Same here. And I don't see an option to upload a screenshot. But I too cannot login, there is no login page only a new user page
      • Travel G.'s avatar
        Travel G.
        Explorer | Level 4

        Seems like you have to delete the app and re-download, or shut down the phone and restart. The login suddenly appeared on mine after trying different things like that.

    • singingcowgirl's avatar
      singingcowgirl
      New member | Level 2

      I have the same issue. I use dropbox on my phone all the time, but I just got a new phone and I downloaded the dropbox app. I went to use it today and it wouldn't give me an option to login....only an option to sign up for a new account. This makes no sense. 

      I am unable to attach the screenshot as the attachment button doesn't appear to do anything here. :(

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        singingcowgirl wrote:

        I went to use it today and it wouldn't give me an option to login....only an option to sign up for a new account.

        Have you restarted the phone yet?